What to do after a pipe breaks
- Shut off the affected fixture or main water supply when safe and accessible.
- Stay away from electrical hazards and sagging ceilings.
- Remove standing water if it can be done safely.
- Check adjacent rooms and lower levels for spread.
- Begin drying or call for professional restoration help.
Where water can travel
Water from a pipe can move through wall cavities, along framing, beneath flooring and into ceilings below. That is why water removal is often followed by moisture assessment and structural drying.
Ceiling or wall damage
If a broken pipe has stained, softened or saturated a ceiling, see the guide to ceiling water damage.
Call for water damage help after a burst pipe
Call to check service availability. You may be connected with a third-party provider or call-routing partner.